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  RMA instructions / warranty policy
Warranty period Two years. Older system boards will be repaired at no charge if possible.
Marking Yes - apply removable labels or post-its to a safe location, e.g. the LAN connectors or the outside of the board sleeve.

No - please do not mark products or boxes with a pen. No serial number label, no warranty...

Fault description Please include a brief fault description (in English, German or French) with the defective product. Let us know if you need to preserve the MAC ID for software licensing. If a fault is intermittent or hard to duplicate, please be specific. We cannot read your mind.
Packing You are returning electronic assemblies, not vegetables - please pack properly. Place each board into a separate ESD safe bag (pink = static dissipative, black metallic = static shielding). Clear bubble wrap or plain plastic bags are not ESD safe, and may void the warranty. Use the original cardboard sleeves or something similar to to protect the boards from outside impact and each other.
Enclosures Please send boards only, no enclosures. Enclosures are heavy to ship, and likely to get scratched or dented.
RMA number To get an RMA number, please enter an order for 1 x rma (last item in the tools tab) in our web order form, and enter your mailing address and contact information. The order number (w...) becomes your RMA number, and helps us track your return.
Customs declaration We may bill you for incoming customs clearance fees that apply to shipments with a value over CHF 60.

Please declare as "computer parts, defective" with a low, but NON-ZERO value (total below USD 50 if possible).

Postal shipments require a CN22 customs label (available at your post office) on the outside of the package.

Ship to Please ship the defective parts, postage / freight prepaid, to:

PC Engines GmbH
Flughofstr. 58
8152 Glattbrugg

Phone: +41 43 321 2179
VAT: 555610 / ZAZ 8530-3 (please include this for Fedex / UPS / DHL etc to avoid customs clearance fees).

Patience... Please be patient, both repair and international shipping do take some time. We often ship repaired / replaced boards by regular or registered air mail.
Questions ? Please contact support@pcengines.ch.
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