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|RMA instructions / warranty policy|
|Warranty period||Two years. Older system boards will be repaired at no charge if possible.|
|Marking||Yes - apply removable labels or post-its to a safe location, e.g. the LAN connectors or the outside
of the board sleeve.
No - please do not mark products or boxes with a pen. No serial number label, no warranty...
|Fault description||Please include a brief fault description (in English, German or French) with the defective product. Let us know if you need to preserve the MAC ID for software licensing. If a fault is intermittent or hard to duplicate, please be specific. We cannot read your mind.|
|Packing||You are returning electronic assemblies, not vegetables - please pack properly. Place each board into a separate ESD safe bag (pink = static dissipative, black metallic = static shielding). Clear bubble wrap or plain plastic bags are not ESD safe, and may void the warranty. Use the original cardboard sleeves or something similar to to protect the boards from outside impact and each other.|
|Enclosures||Please send boards only, no enclosures. Enclosures are heavy to ship, and likely to get scratched or dented.|
|RMA number||To get an RMA number, please enter an order for 1 x rma (last item in the misc tab) in our web order form, and enter your mailing address and contact information. The order number (w...) becomes your RMA number, and helps us track your return.|
|Customs declaration||We may bill you for incoming customs clearance fees that apply to shipments with a value including postage of
over CHF 60.
Please declare as "computer parts, defective" with a low, but NON-ZERO value (suggest something like USD 20).
Postal shipments require a CN22 customs label (available at your post office) on the outside of the package.
|Shipping||Due to excessive customs handling fees (CHF 43 even when no VAT was due), WE DO NOT ACCEPT INTERNATIONAL DPD PACKAGES.|
|Ship to||Please ship the defective parts, postage / freight prepaid, to:
PC Engines GmbH
Phone: +41 43 321 2179
|Patience...||Please be patient, both repair and international shipping do take some time. We often ship repaired / replaced boards by regular or registered air mail.|
|Questions ?||Please contact firstname.lastname@example.org.|
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