| How to order from PC Engines | |
| Please always use our web order form ! | Phone / fax / email orders create too much risk for mistakes, and are usually sent to /dev/null. If you need to issue a purchase order, do so in parallel and mention the PO number in the web order. |
| Need a quotation / proforma invoice ? | Please use the web order form, add the note "quote request". |
| Valid email address required | Without a working email address, you will not get our proforma invoice, not pay for your order, and your order will be cancelled eventually. Please enter a valid email address, and make sure your spam filter is configured correctly. Fear not, we are way too busy to spam our customers. |
| Why did you cancel my order ? | Maybe you did not pay - or the email with the proforma invoice bounced due to a hyperactive spam filter. |
| EU end user ? | Sorry, but with the introduction of WEEE electronics recycling regulations the EU abolished the common market for electronics products. We cannot register and file separately in 27+ EU jurisdictions. Please order from a distributor in your country where available. |
| CHF / EUR / USD ? | Please select the correct order form for your region / currency. Prices are based on USD, prices in other currencies will fluctuate depending on the current exchange rate. |
| Inventory status | Please note that inventory is not updated in real-time. The web site reflects inventory in Switzerland minus pending customer orders. We reserve the right to allocate supply. |
| Out of stock ? | You can still enter orders for items marked out of stock, but there may be an extended lead time. We will let you know, and suggest alternatives if the wait is long. |
| Shipping | PC Engines ships globally. Please see available shipping methods. The cost estimation is no good over 2kg - please see our proforma invoice for the valid amount. |
| Preview / submit ? | By default you will get a preview of the total amount when you hit submit. When the order is correct, select "place order" and submit again. |
| Email confirmation | Once you submit your order you should see the order number (order w...) displayed, and receive an email confirmation. If not, make sure you selected submit, and check your spam filter. |
| Proforma invoice | Once product is available / confirmed, we will issue a proforma invoice with your pricing, correct shipping cost etc. This will be sent to you by email as a PDF file. |
| Your payment | Once the proforma invoice is issued, you have one week to confirm the order (if you are on terms), or to make your payment. If we don't hear from you / receive the payment, your order will be cancelled! |
| Shipment | We automatically send the tracking number and PDF invoice to you by email when your order is shipped. Again, please check your spam filter... |
| Customs | If you are outside Switzerland your order will have to pass through customs. You will generally have to pay VAT. In most industrialized countries, duties for computer parts are usually low or none. |
| Tracking | See ship.htm for tracking links. Email us if you need further assistance. |
| RMA | Guano happens. Please see rma.htm before sending back defective products. |
| Terms & Conditions | ... are here. |